Our goal is to provide quality wellness services to all our clients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only the ShaaniCreates team but our other clients as well. Please be aware of our policy regarding missed appointments.
When you book your appointment, you are holding space on our calendar that is no longer available to our other clients. In order to be respectful of other clients, please call or text ShaaniCreates as you know you will not be able to make your appointment.
If cancellation is necessary, we require that you call or text at least 24 hours in advance. Appointments are in high demand, and your advanced notice will allow another client access to that appointment time.
How to Cancel Your Appointment
If you need to cancel your appointment, please call or text us at 540-227-7501. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible.
Late Cancellations · No-Shows
A cancellation is considered late when the appointment is cancelled less than 24 hours before the appointed time. A no-show is when a client misses an appointment without cancelling.
- A no-show will result in full forfeiture of the client’s purchase.
- For a cancellation with less than 24 hours notice, we will charge the client a missed appointment fee of up to $50 but not exceeding the cost of the service.
- For new clients’ first appointments, a no-show or late cancellation will result in a full charge of the cancelled service.